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CUSTOMER SERVICE ARTICLES

Magic Words to Customers - Craig Harrison - Let's face it, some words have magical powers. Just as "Open Sesame" magically opens the door to a new world, so too can other words and phrases have similar effects on your customers and clients. This month we look at the power of words to create trust, allegiance and

Turning Customer Service Inside Out - Craig Harrison - While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on customer satisfaction. It all starts